Policies

Processing and Shipping Timeline

All orders are processed within 3 to 5 business days (excluding weekends and holidays). 

Shipping Timeline

All orders are shipped via United States Postal Service (USPS)

Priority Mail® service includes tracking and delivery in 1-3 business days

First Class Mail® service does not include tracking and delivery in 2-3 business days

Priority Mail Express® is the fastest mail service offered by the Postal Service. It provides guaranteed 1-Day or 2-Day expedited service by 3 p.m

Due to limited transportation availability as a result of COVID-19, package delivery times may be extended. Priority Mail Express® service will not change.

Local Pick Up 

You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions. 

Order Tracking

You will receive a confirmation email after placing an order (this message includes a tracking number) and another notification when your order has shipped. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, including face masks. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.